Zivi

Booking Terms and Rules

Last updated: May 25, 2026

These terms explain how bookings work on Zivi, what responsibilities remain with the service provider, and how cancellations, payments, and notifications are handled.

1. General provisions

  • Zivi provides a technology service for discovering beauty services, managing schedules, and booking appointments online. Zivi acts as an information intermediary and is not the provider of cosmetic, hair, massage, or other services listed on the platform.
  • Zivi is not the employer, agent, representative, or partner of salons, studios, or individual specialists. Providers deliver services independently and under their own responsibility.
  • By placing a booking through Zivi, the client agrees to these rules and to the provider-specific cancellation, prepayment, and service conditions shown during the booking flow or in the provider profile.
  • Provider-specific terms may differ from Zivi's baseline rules.
  • Information on the platform is not medical advice and does not replace professional medical care.

2. Booking creation

  • A booking is considered successfully created and confirmed only after the client receives a system notification from Zivi by SMS, email, push, or WhatsApp.
  • The provider may define additional confirmation rules, including partial or full prepayment, manual confirmation, and time limits for cancellation or rescheduling.
  • If the client supplies incorrect, incomplete, or unreliable contact details, the booking may be cancelled automatically.
  • The client is responsible for keeping contact details accurate and reachable for booking notifications.
  • Some services may have age restrictions or require consent from a parent or legal guardian for a minor client.

3. Cancellation and rescheduling policy

  • The client may cancel or reschedule through the account area or through the provider's contact channels before the deadline set by that provider.
  • If the client cancels after the free-cancellation window, the provider may retain the prepayment in full or in part, charge a late-cancellation fee, or restrict future bookings.
  • If the client arrives late, the provider may shorten the procedure without changing the price, adjust the service scope, or cancel the visit where the delay makes full service impossible or disrupts the schedule.
  • Free-cancellation windows, penalties, and prepayment terms must be shown to the client before the booking is confirmed.

4. No-show and booking restrictions

  • If the client does not attend a confirmed visit without advance notice to the provider, any prepayment is non-refundable unless the provider's own rules state otherwise.
  • Zivi may temporarily or permanently restrict online booking access for clients who repeatedly violate platform rules.

5. Payments and refunds

  • Payments for services are made directly to the provider. Zivi is not a party to financial settlements between the client and the provider.
  • The provider independently determines service prices, prepayment terms, refund rules, and refund timelines after cancellation.
  • Questions about payments, refunds, chargebacks, and financial claims must be resolved directly between the client and the provider.
  • Zivi does not hold client funds and does not act as a payment agent.
  • Refunds of prepayments are handled by the provider under its own rules and the applicable laws of the State of Israel.

6. Responsibility of the parties

  • Zivi is responsible for operating the online booking system, automated reminders and notifications, provider profiles, and electronic storefronts.
  • Zivi is not responsible for service quality or outcomes, hygiene conditions, the provider's acts or omissions, allergic reactions, or medical complications.
  • The provider is fully responsible for service quality and safety, the accuracy of published information, and the legality of uploaded materials.
  • The client must inform the provider about contraindications, allergies, and medical limitations.
  • The provider may refuse service in cases of aggressive behavior, salon-rule violations, or visible alcohol or drug intoxication.

7. Reviews and ratings

  • Zivi may send automated review invitations only to clients whose visit information is confirmed in the system.
  • Zivi may remove reviews containing abusive language, insults, spam, false information, or materials that violate the law.

8. Communications and personal data

  • By using Zivi, the client agrees to receive service notifications related to bookings and platform operation.
  • The client may opt out of marketing communications at any time.
  • Zivi may use third-party providers for SMS, email, push, and WhatsApp notifications.
  • Some communications may be sent automatically, including through AI-assisted systems.
  • Personal data is processed in accordance with Zivi's Privacy Policy.

9. Technical limitations and force majeure

  • Zivi aims to keep the service stable but does not guarantee uninterrupted technical operation.
  • Zivi is not responsible for failures to deliver services or notifications caused by technical outages, internet interruptions, third-party service errors, communication-provider failures, force majeure, military actions, or other circumstances outside Zivi's reasonable control.

10. Governing law and jurisdiction

  • These rules are governed by the laws of the State of Israel.
  • Any disputes related to the use of the Zivi platform are subject to the competent courts of the State of Israel.

11. Final provisions

  • Zivi may amend these rules without prior notice to users.
  • Continued use of the platform after an updated version is published means the client accepts the changes.
  • If any provision is found invalid, the remaining provisions stay in force.
  • In case of inconsistency between language versions of these rules, the Hebrew version prevails.

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