Privacy Policy

1. General provisions

This Privacy Policy governs how Zivi collects, stores, processes, and uses personal data of platform users. By using Zivi, the user confirms acceptance of this policy. If the user does not agree with these terms, the user should stop using the platform.

2. What data we collect

Zivi may collect and process the following categories of data:

• Account data: name, phone number, email address, interface language, and authentication details.
• Booking data: appointment history, selected services, salons and specialists, visit dates and times, and booking comments.
• Technical data: IP address, device type, browser, cookies, analytics signals, and crash or error diagnostics.
• Communications: support messages, reviews, replies to notifications, and interactions through WhatsApp, SMS, email, and push notifications.

3. Purposes of processing

We use personal data to create and maintain accounts, manage bookings, send reminders and service notifications, support users, improve the platform, keep the service secure, prevent fraud and abuse, run analytics, and comply with legal obligations.

4. Sharing data with third parties

To support bookings and platform operations, Zivi may share personal data with selected providers and service partners.

• For booking management, user data may be shared with the selected salon, studio, or specialist only to the extent required to deliver the service and communicate about the booking.
• Zivi may use third-party providers for SMS, email, push notifications, WhatsApp communications, analytics, cloud infrastructure, security, and fraud prevention.
• Those providers process data under their own privacy terms where applicable.
• Zivi does not sell personal data to third parties.

5. International data processing

Some data may be processed or stored outside the State of Israel when Zivi uses international cloud, analytics, or communication providers. Zivi takes reasonable steps to maintain an appropriate level of protection for cross-border transfers.

6. Cookies and analytics

Zivi uses cookies, pixels, and similar technologies for authentication, remembering user preferences, analytics, personalization, and security. Users can restrict cookies in browser settings, but doing so may affect some platform functionality.

7. Marketing communications

Zivi may send service notifications related to booking confirmations, changes, cancellations, account security, and platform operations. Marketing messages are sent only when the user has given the required consent or where allowed by law. Users can opt out of marketing messages at any time. Opting out does not affect mandatory service notifications.

8. AI and automation

Some platform functions may use automated systems, algorithms, and AI technologies for request handling, user communications, recommendations, automated notifications, and support workflows. Decisions that affect whether a beauty service is delivered remain the responsibility of the relevant salon, studio, or specialist.

9. Data retention and protection

Zivi applies technical and organizational safeguards to protect user data, including SSL/TLS encryption, access controls, security monitoring, and infrastructure protection. Personal data is stored only for as long as needed for the stated processing purposes or legal compliance. Despite reasonable measures, no technical system can guarantee absolute protection against all threats.

10. User rights

Users may request access to their personal data, ask for corrections, request account deletion, restrict processing where the law allows it, and opt out of marketing communications.

11. Account and data deletion

Users may request account deletion through platform settings or by contacting support.

• Some data may still be retained after deletion where required for legal compliance.
• Retention may also continue to prevent fraud, resolve disputes, or protect platform security.

12. Links to third-party services

The platform may contain links to external sites or services. Zivi is not responsible for the privacy practices or content of third-party resources.

13. Limitation of liability

Zivi is not responsible for the actions of third parties, including salons, specialists, payment services, communication operators, messaging providers, analytics tools, or cloud providers. Information published on the platform is not medical advice, a diagnosis, or a consultation.

14. Changes to this policy

Zivi may update this Privacy Policy without prior notice. The current version is always published on the platform. Continued use of the platform after an updated version is published means the user accepts the changes.

15. Governing law and jurisdiction

This policy is governed by the laws of the State of Israel. Any disputes related to personal-data processing or platform use are subject to the competent courts of the State of Israel.

16. Contact details

For questions about personal data processing and privacy, users may contact Zivi at privacy@zivi.co.il or through the contact details published on the website.